In April 2006, Birmingham City Council embarked on the largest Business Transformation programme in UK Local Government; a programme that is set to revolutionise the way that the Council delivers services to people who live, learn, work in, or visit Birmingham.

Glyn Evans, Corporate Director of Business Change said recently:

Business Transformation is all about changing the way we do things so that services better meet the needs of the people who use them, are more efficient and provide greater job satisfaction for Council employees. Business Transformation is at the heart of the Council's development plans, supporting its drive for excellence, and is probably the most comprehensive change programme of any local authority. Even after being involved for more than three years, I still find being part of it tremendously exciting.

There are nine Business Transformation programmes. Some focus on improving the services the Council delivers to citizens, such as Adults & Communities and Housing, and some are about how we work to deliver services, such as Excellence in People Management and Customer First.

Corporate Services Transformation, the first of the nine programmes, went live in October 2007. It will achieve benefits of over £826m in ten years, and support the implementation of our other programmes now underway.

Please email for further information